Refund Policy

Refunds will only be issued if the customer meets our refund eligibility criteria.

• If you are dissatisfied with any aspect of our Services, please contact us. You may request a full refund under our 100% Service Satisfaction Guarantee.

• If your application has not yet been reviewed by our team and has not been submitted to the relevant government authority for approval, all fees paid, including the arrival card application fee, will be refunded.

• If your application has already been reviewed by our team but has not yet been submitted to the relevant government authority for approval, all fees paid will be refunded.

• If your application is rejected: In the rare event that an arrival card application is rejected, the full fee will be refunded under our 100% Approval Guarantee.

• If your application is rejected, we will issue a refund under our 100% Approval Guarantee.

• If we make an error in your application, we will refund 100% of the fee and process your arrival card again free of charge.

• Depending on your payment provider or financial institution, it may take between 1 and 10 business days for the refunded amount to appear in your account.

• For assistance with the refund process, please contact us by email at info@singapore-sgac.com. Please include “Refund Request” in the subject line.

Basic Definitions

Fee: The arrival card application fee charged by the Website.