Effective Date: January 2026

Terms of Service

Welcome to Our Website

We provide arrival card processing and related travel services through this website (collectively, the “Website”). These services are subject to the following Terms of Service, as amended from time to time (the “Terms of Service”).

We reserve the right, at our sole discretion, to change or modify any part of these Terms of Service at any time. If we do so, we will publish the changes on this page and indicate the latest effective or revision date at the top of the page. Such changes will take effect within 14 days after being published. However, changes relating to new features of the Services or changes made for legal reasons will take effect immediately. By continuing to use the Services after the changes take effect, you will be deemed to have accepted the revised Terms of Service.

When using certain Services, you may also be subject to additional terms and conditions that may be published from time to time and that apply specifically to those Services. These include, but are not limited to, the Privacy Policy available at singapore-sgac.com/privacy/. All such terms are incorporated into these Terms of Service by reference.

This Website is owned and operated by a private organization. It is not affiliated with any government, its use is not required by any government, and it is neither operated nor owned by any government authority.

Operator information: Fimatrip Global S.L.、B44898096、Admirall Cadarso 26, Valencia. Valencia。

Service Provisions

Requirements and regulations relating to arrival cards may change without prior notice. We shall not be liable for any such changes or for any delay or loss arising from or associated with such changes.

To the fullest extent permitted by law, we shall not be liable for any fees, damages, costs, or expenses arising from any malfunction or for any other reason. This includes, but is not limited to, liability arising from changes to, interruption of, prevention of, or restrictions on travel, together with any related fees or expenses.

This limitation applies regardless of whether the damages, fees, expenses, or losses are incidental, direct, consequential, special, punitive, or otherwise. It includes, but is not limited to, loss of profits or revenue and any loss exceeding the service fees paid by you for the processing of an arrival card, photograph, or passport. This limitation applies regardless of whether we were aware of the possibility of such loss or whether liability is alleged against us under any legal theory.

Processing and Delivery Times

We will use our best efforts to meet the estimated processing and delivery times; however, no processing or delivery time is guaranteed.

We shall not be liable for any event beyond our reasonable control that causes delay or loss. Such events include, but are not limited to, weather conditions, acts of God, war, acts of a public enemy, civil unrest, strikes, or any act or omission of a public authority, including interruptions to our Services caused by delays or disruptions affecting government websites.

We shall not be liable for any act or omission of any government official, government agency, or related authority in any country or territory.

Any processing times quoted by us for travel arrival cards, passport renewals, or photograph services are estimates based on our previous experience in dealing with the relevant authorities. singapore-sgac.com does not accept and shall not be deemed to accept responsibility for such processing times.

Arrival card requirements for any country or territory are determined by the government of that country or territory and may change without prior notice. Although we make reasonable efforts to provide complete and up-to-date information, we cannot guarantee that the information provided is always complete, accurate, or current. We shall not be liable for any reliance placed on such information.

Refund Policy

Refunds will only be issued where the request clearly meets our standard refund guidelines.

• If you are dissatisfied with any aspect of our Services, you may request a full refund under our 100% Customer Satisfaction Guarantee.

• If your application has not yet been reviewed by our team and has not been submitted to the relevant government authority for approval, the full amount of our service fee will be returned to you as credit.

• If your application has already been reviewed by our team but has not yet been submitted to the relevant government authority for approval, you may receive a full refund.

• If your application is rejected, which occurs only in rare cases, we will refund the applicable government fee and the full singapore-sgac.com service fee under our 100% Approval Guarantee. The refund may be provided as credit that can be used toward a future order.

• If your application is rejected, we will issue a refund in accordance with our 100% Approval Guarantee.

• If an error in your application is caused by us, we will refund 100% of our service fee and process your arrival card again free of charge.

• Depending on the payment service provider or financial institution used by you, it may take up to 10 business days for the refunded amount to appear in your account.

• To request a refund or obtain assistance with the refund process, please contact us by email at info@singapore-sgac.com. Please include “Refund Request” in the subject line of your email.

Conditions of Use

• User Conduct: You are solely responsible for all passwords, videos, images, information, data, text, software, music, audio, photographs, graphics, messages, and other materials (collectively, “Content”) that you upload, post, publish, display, email, transmit, or otherwise make available through the Services. Uploading, posting, publishing, or displaying Content through the Services is collectively referred to as “uploading.”

  You agree not to:

  (a) use the Services in any unlawful manner, including, but not limited to, violating any laws relating to data protection, privacy, or export controls, or interfere with or disrupt the integrity or performance of the Services or any component thereof; or

  (b) modify, adapt, or hack the Services, or otherwise attempt to gain unauthorized access to the Services or any related systems or networks.

• When we provide you with an arrival card or any related photograph or passport document for any country, you must immediately verify that all information contained in the documents is accurate. You must also confirm that your passport will remain valid for more than six months from the date on which your journey begins.

  Electronic arrival cards will be sent to you by email and may also be available through your personal account area. We shall not be liable if you fail to receive an email because it was classified as spam or because an incorrect email address was provided.

• Fees: If the use of the Services, or any part of the Services, requires payment, you may be required to provide us with credit card information or details of another payment method. You represent and warrant that all information provided by you is true and accurate and that you are authorized to use the selected payment method.

  You must promptly update your account information if any changes occur, including changes to your billing address or the expiration date of your credit card.

  If you dispute any charge, you must notify us within 60 days from the date on which the charge was made.

  We reserve the right to change our prices at any time.

  We may elect to issue invoices for certain Services. In such cases, full payment of any invoice issued during a particular month must be received within 30 days from the date on which the invoice is sent. Failure to make payment within this period may result in the termination of the Services.

  Overdue invoices may be subject to a finance charge equal to 1.5% of the outstanding balance per month or the maximum amount permitted by applicable law, whichever is lower, together with all related collection costs.

  Except for United States taxes imposed on our net income, you are responsible for all taxes associated with your use of the Services.

Right of Withdrawal and Cancellation

Please note that we reserve the right to withdraw or cancel the provision of our support Services if you:

• Knowingly provide false, erroneous, incomplete, and/or inaccurate documents or information.

• Fail to follow our instructions relating to an electronic arrival card and/or any supplementary Service.

• Fail to respond to our communications and/or fail to provide the information or documents required to submit your electronic arrival card application and/or, where applicable, the information or documents required for a government-issued document.

• Breach any provision of these Terms of Service.

We also reserve the right to cancel the submission of an electronic arrival card application if the applicant does not meet the eligibility requirements established by the relevant government authority.

If we invalidate or cancel the submission of an electronic arrival card application for any of the reasons stated above, we will not refund the applicant any fees paid for the professional Services provided by us.

Disclaimer

Subject to the provisions set out in the “About Our Services” and “Use of Our Services” sections, we shall not be liable for circumstances beyond our reasonable control. These circumstances include, but are not limited to, the following:

• The outcome of an electronic arrival card application, whether approved or rejected, is determined entirely by the relevant immigration authority.

• An electronic arrival card application is rejected, or an incorrect electronic arrival card is obtained, because the applicant provided false, erroneous, incomplete, and/or inaccurate information.

• The relevant immigration authority revokes an electronic arrival card after it has already been approved and/or issued. Please note that immigration authorities do not usually provide reasons for such decisions.

• The issuance of an electronic arrival card is delayed because the time required to process and respond to the application is controlled by the relevant immigration authority.

• The immigration authority of the destination country refuses, for any reason, to allow the holder of an electronic arrival card to enter the country either before travel or upon arrival. The relevant authority has the final decision-making power and may refuse or permit a traveler’s entry in accordance with its security procedures and/or applicable laws and regulations.

• The immigration authority of the destination country refuses the electronic arrival card holder entry before travel or upon arrival because the holder’s information is inaccurate or has not been kept up to date.

• Airline personnel refuse to allow you to board because the personal information shown on your electronic arrival card does not match the information shown in your passport.

We shall likewise not be liable in the following circumstances:

• You are not an adult or do not have the legal capacity to enter into a contract and use the Services under the laws and regulations applicable in your country or place of residence.

  We shall not be liable if a user accesses the Website despite not having reached the legal age required under the applicable laws and regulations of their country.

  It is the responsibility of the user’s parent and/or legal guardian to appropriately supervise and control a minor’s use of the internet. We are unable to control whether a minor accesses websites containing material that may be unsuitable for minors or whether a minor submits personal information without the prior consent of a parent or legal guardian.

• We receive an adult’s personal data and/or private information from a third party for the purpose of submitting an electronic arrival card application on that adult’s behalf, without first obtaining that adult’s consent.

  In such circumstances, we will inform the data subject of how their personal data and information were collected. Where applicable, we may also ask the person who provided the personal data to confirm that they obtained the data subject’s consent in order to remedy the situation.

• We receive a minor’s personal data and/or private information for the purpose of submitting an electronic arrival card application, but the person providing the data is not the minor’s parent and/or legal guardian.

  If we become aware of such a situation, we will take appropriate action as soon as reasonably possible.

You use the Services entirely at your own risk. The Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, we expressly disclaim all warranties of any kind, whether express, implied, or statutory. These include, but are not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

1. The Services will meet your requirements.

2. The Services will be uninterrupted, timely, secure, or error-free.

3. The results obtained through the use of the Services will be accurate or reliable.

4. The quality of any products, Services, information, or other materials purchased or obtained by you through the Services will meet your expectations.

Your Privacy Rights

We respect the privacy of our users. For more information, please review our Privacy Policy.

By using the Services, you acknowledge and consent to the collection and use of your personal data in the manner described in the Privacy Policy.